TERMS & CONDITIONS

WARRANTY TERMS & CONDITIONS (Applicable only to products that contain warranty)
  1. The Limited Warranty for Cellular Phones Extends for The First Six (6) Or Twelve Months (12), Beginning from The Date of Purchasing the Product, Unless Specified Otherwise On Selected Products, Or At The Sale On The Final Purchase Date.
  2. The Limited Warranty for Other Electronic Devices Extends for Three Months (3), Beginning from The Date of Purchasing the Product, Unless Specified Otherwise on Selected Products, Or At The Point Of Sale On The Final Purchase Invoice.
  3. The Limited Warranty Extends Only to The Original Consumer/Purchaser of The Product And Is Not Assignable Or Transferable Further To Any Subsequent Purchaser/End User.
  4. During The Limited Warranty Period, Smart Store Will Attempt to Repair Any Defective Product or Parts Thereof With New Or Factory Rebuilt Replacement Parts, And Return The Product To The Consumer In Working Condition. No Charge Will Be Made to The Consumer for Any Parts or Labor Involved To Repair The Product. All Repaired or Replaced Items, Parts, Circuit Boards Or Equipment Shall Become Property Of Smart Store. The External Housing & Other External Parts Shall Not Be Covered Under These Limited Warranty Terms.
  5. Repaired Or Replaced Products Will Be Warranted For The Balance Of The Original Warranty Period Only.
  6. Upon Request From Smart Store The Consumer Must Provide The Purchase Receipt And Warranty Card As Proof Of Purchase.
  7. Any Transportation, Handling And Delivery Charges Incurred To Courier The Products Will Be Fully Borne By The Consumer.
  8. The Consumer Will Have No Coverage Under This Limited Warranty For Any Of The Following Conditions;
    1. Defects Or Damage Resulting From Accident, Misuse, Abnormal Use, Abnormal Conditions, Improper Storage, Exposure To Liquid, Moisture, Dampness, Sand Or Dirt, Neglect, Or Unusual Physical, Electrical Or Electromechanical Stress,
    2. Existing Scratches, Dents And Cosmetic Damage
    3. Defects Or Damage Resulting From Excessive Force Or Use Of A Metallic Object When Pressing On A Touch Screen,
    4. Equipment That Has The Serial Number Or The Enhancement Data Code Removed, Defaced, Damaged, Altered Or Made Illegible,
    5. Ordinary Wear And Tear, Including Battery Degradation,
    6. Defects Or Damage Resulting From The Use Of Product In Conjunction Or Connection With Accessories, Products, Or Ancillary/Peripheral Equipment Not Furnished Or Approved By The Manufacturer,
    7. Defects Or Damage Resulting From Improper Testing, Operation, Maintenance, Installation, Service, Or Adjustment Not Furnished Or Approved By Manufacturer, Including But Not Limited To Installation Of Unauthorized Software And Unauthorized Root Access, Both Of Which Shall Void This Limited Warranty,
    8. Defects Or Damage Resulting From External Causes Such As Collision With An Object, Fire, Flooding, Dirt, Windstorm, Lightning, Earthquake, Exposure To Weather Conditions, Theft, Blown Fuse, Or Improper Use Of Any Electrical Source; And Defects Or Damage Resulting From Cellular Signal Reception Or Transmission, Viruses, Or Other Software Related Problems Introduced By Updates Or Bugs, From The Manufacturer Or The User.
    9. This Standard Limited Warranty Does Not Cover Any Battery Related Issues If;
      1. The Battery Has Been Charged By A Battery Charger Not Specified Or Approved By The Manufacturer For Charging The Battery;
      2. Any Of The Seals On The Battery Are Broken Or Show Evidence Of Tampering;
      3. The Battery Has Been Used In Equipment Other Than The Manufacturer’s Device For Which It Is Specified.
  9. Bootloop Issues Caused By Installing Unsuitable Custom Watch Faces On Smartwatches Will Be Void Of Warranty.
  10. Powerbanks Should Not Be Drained Less Than 10%, As They May Not Charge Again, And Warranty Will Be Void.
  11. Smart Store Will Not Be Responsible For Any Loss Of Data Stored On Units Which Have Been Processed For Repairs.
  12. Neither Smart Store Or Any Authorized Service Center, Person Or Entity Will Assume To Be Under Obligation Or Liability For Products Beyond That Which Is Expressly Provided For In This Limited Warranty.
  13. Warranty Terms, Product Features And Specifications Are Subject To Change Without Notice.
  14. Procedure For Claiming Warranty;
    1. The Consumer Shall First Inform Smart Store Of The Defective Product And Return The Product To Smart Store , Or Directly Hand It Over To The Authorized Repair Center If Required.
    2. The Consumer Shall Arrange For The Product To Be Delivered To Smart Store , Bearing Any Expenses Incurred For The Delivery And Transportation To And From Smart Store Back To The Consumer.
    3. The Consumer Will Be Informed And Billed For Any Parts Or Labor Charges Involved In Repairing The Defective Product, Having Considered The Condition Of The Defective Product, And The Terms Of This Limited Warranty Are Not Being Met. Smart Store Reserves The Right To Accept Or Void Warranty For The Defective Products.
    4. In Case Of Certain Operator Specific Features In The Product Such As A “Sim Lock”, “Puk Lock” Smart Store Reserves The Right To Refer The Consumer To The Relevant Cellular Operator Before Service Will Be Provided.
    5. If The Product Is Returned to Smart Store After The Expiration Of The Warranty Period Smart Store Normal Service Policies Shall Apply And The Consumer Will Be Charged Accordingly.
    6. Once Accepted For The Warranty Claim, Smart Store Will Require Around 3 To 7 Working Days For Inspection, And Subsequently Based On The Nature Of The Issue, Smart Store Will Either Have The Defective Parts Repaired Or Replaced Within 14 Working Days, By Their Own Discretion. Products Sold Under The ‘Apple Care Warranty’ May Take 30 To 45 Days For A Warranty Claim To Be Processed.
RETURN AND EXCHANGE POLICY

Once The Product Has Been Purchased, And Collected By, Or Delivered To the Consumer, Returns Will Not Be Accepted By Smart Store. As A Strict Policy, Product Return Or Exchange Requests Will Not Be Accommodated For A Consumer’s Unmatched Expectations, Or Change Of Mind, Unless There Is A Valid Defect With The Device, For Which Warranty Can Be Claimed For.

Exchanges Will Be Accepted For Products That Are Brought Back In The Same Purchased, And Brand New Condition, With All Package Seals In-Tact And Untampered With, Within 7 Working Days. Upon Inspection And Consideration By The Smart Store Management, The Consumer Will Be Allowed To Obtain A Different Product Of Equal Value, Or Upgrade To A Different Product Paying The Difference To Smart Store.

Refunds Are Not Applicable.

Should You Choose To Purchase Any Product Via The Smart Store Website Or Store, You Agree To Accept The Above Terms And Conditions Of This Limited Warranty.

Customer Care & After Sales Service

We believe in providing the best customer care service possible, and by using all available mainstream digital platforms such as WhatsApp, Facebook, Instagram and even TikTok, additional to our dedicated hotlines for customer care and after sales service, we can seamlessly attend to your queries immediately.

Convenient Payment Methods

We Offer Multiple Payment Options for Your Orders, So You Can Choose Between Cash On Delivery, Online Card Payments, Interest free installment payments, Digital Banking And Direct Bank Transfers, At Your Convenience.

Island-Wide Delivery

We Guarantee Safe and Quick Delivery To All Parts Of The Island Within A Maximum Period Of 3-5 Working Days.

The delivery company will call you in the morning hours on the day of delivery to get your verbal confirmation. If you answer the call, the delivery will be done. If you don’t answer the call, the delivery will be rescheduled to the next day and the delivery company will call you the next morning to get your confirmation again. If you’re unable to accept the delivery, please either inform the delivery company or inform us.

Exchange & Return Policy

A product can be exchanged or returned as long as it’s in the brand-new state with its original box in which you received it. If the seal is broken, box is missing, box is damaged, product is missing any element or if the product is damaged, it cannot be returned or exchanged.

In case of a return, delivery charge will not be refunded. 3% handling fee will not be refunded for payments made by card. You will receive the refund to your bank account only after we receive the product to our head office and verify it’s condition. Delivery charge is non-refundable.

In case of an exchange, additional delivery charge will have to be paid by the customer.

Exchange and Return period is for only 7 days from the date of invoice.